Frequently Asked Questions
Everything you need to know about our luxury eyewear and services.
How long will it take to receive my order?
Standard shipping usually takes 3-5 business days within the UK, while international orders typically arrive within 7-10 business days depending on the destination.
What is your return policy?
We offer a 14-day return policy for all unworn eyewear in its original packaging. Please note that custom prescription lenses are non-refundable.
Can I have my prescription lenses fitted into Oliver Goldsmith frames?
Yes, we offer a full prescription integration service. You can upload your prescription during the checkout process or email it to our optical team.
Are your sunglasses UV protected?
Absolutely. All Oliver Goldsmith sunglasses feature high-quality lenses that provide 100% UVA and UVB protection to ensure your eye safety.
How do I care for my handmade frames?
We recommend cleaning your frames with the provided microfiber cloth and lukewarm water. Avoid using harsh chemicals and always store them in their protective case.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.